I am very interested in using Genetica for my design projects. (I don't do 3D design, but the textures are ideal for backgrounds on some of my print stuff.) I downloaded Genetica Viewer 3.5 to play around with the supplied library and was able to install it just fine on a Windows 7 system. When I attempted to install on my main computer at home, which is running Windows 8.1, I got the following error:
"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."
I thought perhaps it might be a problem specific to Viewer, and maybe to version 3.5, so I downloaded and installed Wood Workshop; no problems. OK, I then downloaded the Genetica 4.0 demo (which indicates compatibility with Windows 8), and I ran into the same issue. Have you run into this problem with Windows 8.1, and if so, is there a fix or a workaround? I have tried searching for the error description online with very limited success (all the hits I found dated from the Windows XP days).
Any help would be greatly appreciated. I want to purchase the product, but if I can't install it, it's no use to me.