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How to retrieve serial?


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#1 lynnewhitehorn

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Posted 14 April 2017 - 10:00 AM

Any idea how to retrieve my serial?  I've sent messages to the contact email and they're return, and no response from the contact form.  My original receipt doesn't have the serial.

 

 



#2 Poseidon

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Posted 14 April 2017 - 05:46 PM

Your post has been forwarded to our record keeper.



#3 lynnewhitehorn

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Posted 14 April 2017 - 06:08 PM

Thank you very much.  Love this product and literally don't know what I'd do without it.

 

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#4 lynnewhitehorn

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Posted 18 April 2017 - 09:20 AM

Is the company still in business?  Emails to the support address are being returned as undeliverable and messages sent via the contact form aren't being answered (that I can tell).  

If not, is there some way to provide a generic key to allow customers to continue to use the product?



#5 Atlas

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Posted 18 April 2017 - 12:32 PM

Hi Lynne. I just replied to your contact form request. Sorry for my slowness.

 

Thanks for letting me know about the support email getting bounced.



#6 lynnewhitehorn

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Posted 18 April 2017 - 02:22 PM

Thank you so much!  I'm glad you're still with us!  :)



#7 Atlas

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Posted 18 April 2017 - 03:18 PM

You're welcome. :) 






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